Terms and Conditions

  • Quotes

    • Quotes and Invoices are good for 90 days. Prices and services are subject to change after that time.

  • Deposits and Payment
    Orders not requiring custom design work must be paid in full before we can start production of your order.

    • Deposits - Deposits are only available for jobs requiring custom design work and are good for 90 days.  If we do not hear from you after that time your deposit is void and will not be applicable to use towards any orders.

    • Custom Design Work - When you are ready to get started we will need a deposit of at least 50% of your estimated project total. This payment must be made in full before you can receive any designs. Once we get started on your project, the deposit is non-refundable.

    • Production and Printing - Once your design files are handed off to us and finalized, any remaining balance must be paid including applicable taxes (7% for FL residents).

    • Final Payment - Any final balances including shipping costs are due before we can ship or have your order ready for pick up.    We accept all major credit cards, checks and cash.  Cash payments do not  exclude you from paying applicable taxes.   Please note that if you plan to pay by check, we will not start your project until your check arrives and has cleared. Checks returned for insufficient funds will be charged a $30.00 bank fee plus a $20.00 processing charge.  Final Payments must be made within 30 calendar days of when your order is complete.   All orders must also be picked up within 45 days of completion.  After this time, Nocturnal Press is not responsible for the care of your order unless otherwise discussed.

  • Certified Originality

    • As the designer, it is your responsibility to ensure that the design you are providing to us is your own and does not resemble other products or designs that are available through other letterpress or design studios. You shall indemnify Nocturnal Press against all claims and expenses, including attorney fees, due to any actions taken against you for copyright infringements. When you sign this contract, you are certifying that the designs you are providing us with are your own original concepts.

  • Turnaround Times and What to Expect Once Your Order is Placed

    If you need your order by a specific date please feel free to call us before placing your order at 305.646.1065 or email us at hello@nocturnal.press to discuss your needs and review your options.

    • Custom Designs - We will draft up your custom suite and send you digital proofs to consider via email. Timelines vary based on complexity and hand drawn services requested, but first drafts are typically presented in 2 weeks.

    • Semi Custom Designs - A member from our staff will reach out with a form to gather your text and personalization details within two business days of order placement. You will receive your first digital proof for review within 5 business days from when the completed form is returned to us.  Any additional revisions thereafter will take up to 3 business days. Once the final design is approved your order will be prepared for printing and materials will be ordered.

    • Production - Printing production turnaround is 10 to 15 business days.   This does not include design services, invitation assembly, hand treatments and shipping. Please note that set assembly, wax seals, ribbons and edge painting may increase turnaround time by up to 5 business days. In an unlikely event your order may require extra time due to circumstances out of our control, such as extra finishing services, file issues, or delays in material shipments, in which case we will notify you if we cannot meet the normal turnaround time. We will not be able to provide refunds for orders that run over schedule due to uncontrollable circumstances.  We recommend ordering your paper goods as soon as possible to accommodate unforeseen delays.

  • Rush Orders

    • Rush printing options are available on a case by case basis depending on order complexity and our current press schedule. Please reach out to be sure that we can accommodate your needs before placing your order. We will let you know if your desired rush date is possible with our current press schedule. 

    • Rush orders will result in 25% - 100% additional cost. 

  • File Preparation

    • All text based work should be sent to us as a PDF file from a vector program such as Ai or Id. When sending your files make sure all text is outlined and everything in your file is to scale and set to 100% K. If we receive files that are not formatted correctly this could result in production delays and additional charges for file preparation.

  • Colors and Custom Color Matching

    • Computer screens are notoriously unreliable when it comes to showing the true and complex colors of paper so we have paper samples available upon request if you would like to see the colors for yourself before placing your order. 

    • Color varies greatly from screen to screen so if your project requires specific ink colors we recommend getting in touch about matching sample colors or Pantone colors. We cannot match colors to what is seen on a monitor.

  • Proofs and Revisions

    • We offer digital proofs only. A PDF or PNG of your design will be emailed to you for consideration. If your project absolutely requires a physical proof please get in touch so we can discuss the additional fees associated with your specific project.

    • Three free rounds of revisions are included in your custom and semi custom pricing. Additional rounds of revisions thereafter will cost $50 each.

  • Design Approval

    • It is our goal to ensure that you are 100% satisfied with your order so for this reason multiple approvals will be required during the design process. Nocturnal Press will not be held responsible for any errors in text, dates, spelling, etc. Once you have approved your final designs you are assuming full responsibility for the accuracy of your own information and understand that any changes that need to be made after printing will be at your own expense. Please look over your files very carefully for any errors before approving files for production.

  • Shipping

    • In order to offer you the best rates, shipping costs will be calculated once your order is packed and weighed. A separate invoice will be sent via email once the order is prepared to ship. This invoice must be paid before the order can ship. Domestic shipping takes 1-5 business days and usually ranges between $15 and $150 and comes with tracking information. International shipments will be determined based on the transit time you choose. Nocturnal Press is not responsible for delays in shipping that are out of our control.

    • Unless otherwise specified, invitation orders will ship unassembled. We gladly offer assembly services for an additional charge.

  • Envelopes and Addressing

    • We do our best to guide clients through the mailing process, but it is the client's responsibility to purchase correct postage and familiarize themselves with hand canceling if needed. Please be aware that the use of cursive fonts and hand calligraphy may increase the chance of lost or returned envelopes by the post office. Nocturnal Press is not responsible for any mail returned, lost or damaged by the postal service. We highly recommend purchasing at least 5-10 extra sets to accommodate any unforeseen postal mishaps.

  • Handmade

    • We mix ink, print, and assemble everything by hand. Due to the handmade nature of our stationery, you might see subtle variations of color in ink, wax seals, ribbon, and other handmade elements of your order. Please let us know if you have any questions about this and we would be happy to assist you further.

 
 

Cancellation Policy

  • Cancellation

    • If for any reason you need to cancel your order once you have approved your order for printing, we will assess the materials that have been ordered and you will be charged in full for any materials that cannot be returned and any restocking, return shipping or other fees associated with the return. If production has begun, the client is responsible to pay the final balance in full.

  • Reprints and Exchanges

    • Due to the custom nature of our products we do not allow refunds or exchanges after your order has been printed.  Claims for damages, defects or shortages must be submitted in writing within 10 business days after the delivery or pick up of your order. We want to be sure that you are 100% satisfied with your order so if there is an error on our part we are happy to reprint or refund the mistake. Nocturnal press is not responsible for errors in spelling or wording that were present in the final files approved by the client, should this error arise, the client is responsible for the cost to reprint.